Privacy Policy

SolidIntel, Inc. ("SolidIntel," "we," "us," or "our") is a Delaware corporation. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at solidintel.com (the "Site"), use our platform (the "Platform"), or otherwise interact with us.

By accessing the Site or Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or Platform.

1. Information We Collect

Information You Provide Directly

• Account information: When you create an account on the Platform, we collect your name, email address, organization name, and any other information you provide during registration.
• Demo requests and inquiries: When you request a demo or contact us through the Site, we collect your name, email address, organization, and the contents of your message.
• Payment information: If you purchase a subscription, payment details are collected and processed by our third-party payment processor. We do not store full credit card numbers on our servers.

Information Collected Automatically

• Usage data: We collect information about how you interact with the Site and Platform, including pages visited, features used, search queries, and timestamps.
• Device and browser information: We collect your IP address, browser type, operating system, device identifiers, and referring URLs.
• Analytics: We use Google Analytics to collect aggregated usage statistics. Google Analytics uses cookies and similar technologies to help us understand how visitors engage with the Site. You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Site and Platform;
• Process account registration, demo requests, and customer inquiries;
• Improve, personalize, and expand the functionality of our services;
• Communicate with you, including responding to inquiries and sending service-related notices;
• Monitor and analyze usage trends to improve user experience;
• Detect, prevent, and address technical issues or security threats;
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: We share information with third-party vendors who assist us in operating the Site and Platform (e.g., cloud hosting, analytics, payment processing). These providers are contractually obligated to use your information only as necessary to perform services on our behalf.
• Legal requirements: We may disclose information if required to do so by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and support the functionality of the Site. These include:

• Essential cookies: Required for the Site and Platform to function properly, including session management and authentication.
• Analytics cookies: Used by Google Analytics to collect aggregated, anonymized data about Site usage.

Most web browsers allow you to manage cookie preferences through browser settings. Note that disabling cookies may affect the functionality of the Site or Platform.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it in accordance with our internal data retention policies.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by SolidIntel. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

The Site and Platform are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Opt out of certain data processing activities;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@solidintel.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with additional rights regarding your personal information, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

11. International Users

The Site and Platform are operated from the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or through the Site. Your continued use of the Site or Platform after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

SolidIntel, Inc.
privacy@solidintel.com